Imperial Vaults Privacy and Conduct Policy
Applies To: All clients and visitors of Imperial Vaults facilities
1. Introduction
Imperial Vaults is committed to maintaining the highest standards of privacy, confidentiality, and security. This document serves as a comprehensive Privacy and Conduct Policy for all clients, visitors, and authorised personnel accessing our safety deposit box services and vault premises.
2. Definitions
- Vault Area: All secure and access-controlled interior spaces, including but not limited to vault corridors, viewing rooms, and access points.
- Private Viewing Room: A secured, enclosed room allocated to a client for privately inspecting their safety deposit box contents.
- Authorised Personnel: Employees or verified third parties appointed by Imperial Vaults with direct clearance to access operational zones.
- Client: Any person or legal entity holding a valid agreement with Imperial Vaults for a safety deposit box.
3. Collection and Use of Personal Information
Collected data includes:
- Full legal name, government-issued ID, proof of address, signature, contact information, biometric data.
- Entry and access logs, including timestamps
- CCTV footage from monitored areas (Last 6 Months Only)
Purposes include identity verification, access control, legal compliance and Government Regulations, and safety monitoring. Data is stored securely and disclosed only when required by law.
4. Confidentiality of Vault Contents
Imperial Vaults does not access, inventory, or monitor safety deposit box contents. Only clients or their formally authorised representatives may access their box. Authorities may be granted access solely upon submission of valid legal instruments such as a court order or warrant.
5. Vault Area Conduct and Device Use Policy
5.1 Mobile Phones and Devices
- Phones are permitted only if kept in a pocket or bag at all times.
- Calls, texts, browsing, audio/video recordings, and messaging are strictly prohibited throughout the vault area.
- Photography is permitted exclusively inside the private viewing room and only for the client’s own items.
- Photography or recording of shared areas, vault doors, infrastructure, personnel, or other clients is strictly forbidden.
- Any breach — whether accidental or intentional — will result in immediate service termination, legal action, and full liability.
5.2 Surveillance and Monitoring
CCTV is operational 24/7 in shared and monitored areas. No surveillance is conducted within private viewing rooms or inside safety deposit boxes.
5.3 Staff Protection and Conduct Expectations
- Clients and visitors must treat all staff with respect and professionalism at all times.
- Any form of verbal abuse, intimidation, harassment, or discriminatory behaviour toward staff will not be tolerated.
- Imperial Vaults reserves the right to deny service, revoke access, or permanently terminate agreements in cases of misconduct toward employees.
- Staff are empowered to escalate any threatening or inappropriate behaviour to management and/or authorities without warning.
6. Prohibited Items
- Weapons, ammunition, explosives
- Flammable or corrosive substances
- Perishable goods, plants, Liquids, or animals
- Illicit drugs or controlled substances
- Currency or assets obtained unlawfully
- Any item posing health, legal, or environmental risks
7. Access Authorization and Record-Keeping
Clients may nominate authorised individuals via formal, written request. All entries are logged with timestamps and visual surveillance for legal and audit purposes.
8. Breaches and Consequences
Violations of this policy may result in:
- Immediate suspension or termination of access without refund of any kind
- Permanent cancellation of agreement
- Financial liability for losses or damage
- Reporting to legal or regulatory authorities
Imperial Vaults reserves the sole right to interpret and enforce this policy, and all decisions by management are final.
9. Client Rights
Clients may:
- Request access to their own stored personal data
- Request corrections to inaccurate data
- File formal complaints regarding privacy or security enforcement
Requests can be directed to management at:
Imperial Vaults
190, Stoddard Road, Mt Roskill, Auckland, 1041
Email: [email protected]
Phone: +64 21 929 227
10. Policy Updates
Imperial Vaults reserves the unrestricted right to revise or replace this policy at any time without direct client notification. All updates will be posted to the official Imperial Vaults website. Clients are solely responsible for reviewing the most current version. Use of our services constitutes full acceptance of the latest policy in force.
11. Client Acknowledgment
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy and Conduct Policy. Ignorance of its terms will not be accepted as a defense in any situation of breach or dispute.